Privacy Policy.
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National Warrant Services Ltd ('NWS', 'we', 'us', 'our') is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
National Warrant Services Ltd is a company registered in England and Wales. We are the data controller for personal data collected through this website and in the course of providing our revenue protection services to energy suppliers. If you have any questions about this policy or how we handle your data, please contact us at [email protected].
2. What Data We Collect
We may collect and process the following categories of personal data: contact information (name, email address, telephone number, company name) submitted via our enquiry form; technical data (IP address, browser type, pages visited, time and date of access) collected automatically when you visit our website; and correspondence data if you contact us by email or telephone.
3. How We Use Your Data
We use your personal data to respond to enquiries and provide information about our services; to fulfil contractual obligations with our clients; to comply with legal and regulatory requirements; to improve the performance and content of our website; and to send service-related communications where you have consented or where we have a legitimate interest to do so.
4. Legal Basis for Processing
We process your personal data on the following legal bases: contract performance — where processing is necessary to fulfil a contract with you or take steps prior to entering a contract; legitimate interests — where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights; legal obligation — where we are required to process data to comply with a legal obligation; and consent — where you have given clear consent for us to process your data for a specific purpose.
5. Data Sharing
We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers who assist us in operating our website and delivering our services, subject to strict confidentiality agreements. We may also disclose data where required by law, court order, or regulatory authority.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months. Client and contractual data is retained for a minimum of 6 years in accordance with legal requirements.
7. Your Rights
Under UK GDPR you have the right to access the personal data we hold about you; request correction of inaccurate data; request erasure of your data in certain circumstances; object to or restrict processing; request data portability; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses essential cookies to ensure basic functionality. We do not use tracking or advertising cookies without your consent. You can control cookie settings through your browser at any time.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no transmission over the internet is completely secure and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at: National Warrant Services Ltd, [email protected].